Last updated October 1st, 2024

1. Introduction

This Privacy Policy outlines how Airscale SASU ("Airscale," "we," "us," or "our") handles your personal information when you use our website https://airscale.io ("Website"), or our platform https://app.airscale.io ("Platform") engage with us as a customer or supplier, or interact with our services. This policy describes your rights regarding your personal data and how to exercise them.

Airscale, headquartered at Tresserve, France, and registered under [], is the data controller responsible for your personal data under this policy.

For any privacy-related concerns, please reach out to support@airscale.io.

Reading this privacy notice carefully as it will help you understand what we do with the information that we collect.

2. Personal Data Collection and Use

We collect and process personal data for providing services, managing customer and supplier interactions, analytics, marketing, addressing legal disputes, and as further detailed:

• To use our services, we need your email, identification data, and electronic identifiers.

• Your personal information may be used to send you details about products, services, new features, or updates to our terms and policies.

• We employ your information to maintain our Website's security (e.g., fraud monitoring).

• Your information may be used to solicit feedback and to communicate with you regarding your Website usage.

• We utilize your information to enforce our terms and policies, meet legal and regulatory obligations, or fulfill our contract. To handle legal requests and prevent harm, we may inspect our data holdings in response to legal summons.

• For analytics and service optimization, we process usage data and connection logs.

• We handle customer service inquiries through data collected via our chatbot or direct communications.

• To manage business interactions, we collect contact details and financial data for transactions.

• Marketing communications are sent based on your consent or our legitimate business interests.

• We may use your data for various business needs, such as data analysis, usage trend identification, promotional campaign efficacy assessment, and to enhance our Website, products, and your experience. Information is used and stored in an aggregated and anonymized manner unless we have your consent for identifiable use.

• Testimonials with personal information are posted on our Website after obtaining your consent. To update or delete your testimonial, please reach out to us at support@airscale.io with your name, testimonial location, and contact details.

3. Sharing of Personal Data

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

4. Data Protection Measures

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

5. Data Storage and Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. International Data Transfers

Your data may be transferred outside of your country to places with different data protection laws. We ensure protection through legal mechanisms like Standard Contractual Clauses.

7. Your Rights

You have rights to access, correct, delete, restrict, or transfer your personal data, and to withdraw consent for processing. You can also opt-out of marketing communications. Please contact privacy@airscale.io to exercise your rights. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

8. Links to Third-Party Websites

Our Website may contain links to other sites. We are not responsible for their privacy practices. We encourage you to review their policies.

9. Policy Updates

We may revise this policy and will notify you of significant changes. Continued use of our services after updates constitutes acceptance of the new terms.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

11. GDPR

In line with the 2018 General Data Protection Regulation (GDPR), Airscale offers Data Processing Agreements (DPAs) to users upon request. This DPA includes standard contractual clauses ("Model Clauses") that are the mechanism for GDPR-compliant data transfer. To request a DPA, please email support@airscale.io

11. Contact Us

For any questions about this policy, please contact us at support@airscale.io.