Moving to Airscale V2

Do I need to sign up again?

If you used Airscale V1 but have never used V2, sign up for V2 with the same email address you used in V1. You can use Google or email and password.

Already signed up for V2? Sign in. You do not need another account.

Can I use Google?

Yes. Choose the Google button and select the Google account whose email matches your existing Airscale email.

Google normally verifies your email as part of signing in, so you will not need a separate Airscale email code. If you are asked to complete an additional security step, follow the instructions shown.

If your Google account uses a different email from your Airscale account, use email and password with your Airscale email instead.

What if I use email and password?

Choose Sign up, enter your existing Airscale email, and choose a password for V2. Complete the email verification step when prompted.

Passwords from the previous Airscale are not transferred. If you already created a V2 password and have forgotten it, use Forgot password? on the sign-in form.

How do I find my workspace?

V2 uses your verified email to connect you to your migrated workspace once it is ready. Google can provide that verification automatically.

If you belong to several workspaces, check the workspace switcher after signing in. Each team member should use their own existing Airscale email.

What if my workspace or tables are missing?

First check that you used the same email address as before, including the account you selected in Google.

If you see a message saying your migration is still being prepared, your workspace is not ready in V2 yet. Creating another login will not complete the migration.

For a missing workspace or table, contact our support team with your account email, workspace name, and the name of anything you cannot find. Our team can check its migration status and scope.

What if my credits or subscription look wrong?

Contact our support team with your account email and workspace name before buying a replacement subscription or repurchasing credits you expect to have. Signing up again will not resolve a missing balance or subscription.

What if I cannot access my old email?

Contact our support team for help confirming your identity and workspace access. Using a different email will not automatically connect your old workspace.